Improving Branch and Company Performance
Putting The High Impact Best Practices & Leadership Skills Of
Top Performing Managers To Work In Every Branch

• Top Performing Managers: Which Branches/Managers consistently meet or exceed performance goals?
• Top Performing Characteristics: Which unique Best Practice characteristics exist in the top Manager’s Branches?
• Leadership Skills: Which unique Leadership characteristics exist in the top performing branches?
• Knowledge Transfer: How can we embed these High Impact Best Practice and Leadership characteristics in the poorer performing branches through training and development of our Managers?
• Leverage Technology: Can we leverage existing technologies to collapse time and to improve Managers Leadership Skill and Branch Performance?
• Why Wait? Improve Performance Now: Can we transition from planning to execution in weeks instead of months or even years?
• The Payoff: Do Best Practices and better Leadership improve Branch and Organizational performance?

• The Best Practices that are present in a branch are primarily the result of the leadership skills, management practices and priorities of that branch’s Manager.
• The Best Practice characteristics of a branch are the result of its Manager executing his or her duties and responsibilities on a day-to-day basis, as he or she understands them.
• This program can identify the Best Practices each Manager has created in their Branch as a result of their own priorities and the day-to-day execution of their duties and responsibilities.
• This program can identify the Unique Best Practices that the top performing Managers in the top performing Branches have successfully created in their branches.
• This program can also identify the High Impact Leadership Skills and Characteristics that are producing results in the top performing branches.
• These Unique Best Practices, Leadership Skill, and Leadership Characteristics are the key to action planning and continuous performance improvement across all Branches.

• Learning precisely what Unique Best Practices top performing Managers have created and/or implemented in their branches,
• Identifying the Leadership Skills and Characteristics associated with delivering these Unique Best Practices.
• Translating this understanding of Unique Best Practices and Leadership Skills and Characteristics into Action Plans, with measurable performance criteria, for implementation in all branches, and
• Assisting Branch Administration in the rollout and implementation phase that puts these Unique Best Practices and Leadership Characteristics to work in all branches.

• The process focuses on the Best Practices and Leadership Characteristics that currently exist in the branches and how to help every Manager better understand what high impact Best Practices and Leadership Skills will help them improve their branch's performance.
• A Project Team validates the Unique Best Practices and related Leadership Characteristics from the top performing branches.
• A Project Team identifies those with the highest potential for improving performance and develops an Action Plan to embed them in all branches.
• A Project Team defines job expectations for all Managers and a process to reinforce behavior consistent with the implementation of the proven, High Impact Best Practices and Leadership Characteristics in every branch.
• The rollout focuses strictly on implementation and training at the branch level and not on the program’s process, model, or assessment that was completed by branch Managers and staff.
• This program complements, and in most cases helps to reinforce, efforts already underway to improve branch and Manager effectiveness and performance.